Once the new profile is created, be sure to set it as the default for the next time Outlook opens. Reason being to eliminate the possibility of anything related to a corrupt profile. #1 - Start with a NEW Outlook 2016 profile using the Control Panel app. That said, if this were me, the steps I'd follow to try and isolate this would be

Just for accuracy, email account settings are completely agnostic of O/S and Outlook version in use. I am proficient with regedit if I know what / where to edit.

Is there a setting that I need to set that isn't in the initial startup screen that I need to get to? That's where I get the second set of settings that didn't work. I already tried talking to sbcglobal and their instructions were for an older version of Outlook. What went wrong? Is there something special that needs to happen for sbcglobal? It hung because like the sbcglobal account when I tried imap. Then I tried setting up the google account on automatic. I got the same results using their settings. Require login using Secure Password Authentication (SPA): Yes Use the following tyoe of encrypted connection: SSL The server requires an encrypted connection (SSL): Yes Outgoing server (SMTP) requires authentication: Yes Require login using Secure Password Authentication (SPA): No Here are the account detail from the old computer: I tried playing with the encryption settings and none of the combos seemed to work. I tried the automatic and when that didn't work, I manually entered the data based on the Outlook 2010 setup on his old computer. Please check the incoming (POP) server encryption method and try again.

We couldn't connect to the incoming (POP) server using the specified encryption method. However, whenever I try to set up the account, I get this message: I installed Office Home & Business on a new Windows 10 computer (with all updates).

Out to set up gmail in outlook 2016